HelpcenterHere you find the frequently asked questions

We can offer your apartments in the wonderful city of Vienna. Experience architecture both old and new, and enjoy the flair of a capital city right in the heart of Europe. Whether you are planning to explore Vienna’s sightseeing attractions, or simply want to spend a day enjoying some shopping in Kärntnerstraße, our apartments are the perfect starting point for your fun-filled tour. Public transport is just a few minutes away by foot. In the local area you will also find numerous bars and restaurants – so you can enjoy modern and traditional Austrian cuisine just around the corner. We are looking forward to your arrival!

 


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Call us at the following number: +43 1 2380 200, or simply send us an email to apartments@aldano.at, and we attend to your enquiry straight away.  If we happen to be out-of-office, you can also contact us on the following mobile number: 
+43 664 38 28 154. If you’d rather text than talk, you can also just send us a WhatsApp message.

 


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You can reserve your apartment via our online booking system. Or feel free to phone us or send us an email instead.


 


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Payment is required in advance. With private customers we prefer credit card payments, but we can accept cash, of course. With business customers we require payment on account. For longer stays (e.g. several months), a monthly advance payment can be agreed individually.
 


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Yes, to make a firm booking for an apartment, you will need a credit card, which must be valid beyond your arrival date.


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No, our listed apartment prices always refer to the complete apartment. A supplement will only be charged if you require the pull-out couch or an additional bed.

 


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All apartments are exclusively furnished with high-quality furniture and materials. The kitchen is also top quality, and is fully equipped with electric cooker, oven, refrigerator, freezer compartment, dishwasher, cooking utensils, microwave and toaster.
 


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Smoking is prohibited in all apartments. 
Smoking is however permitted outside within a designated zone. Please ensure that cigarette butts are carefully disposed of.

 


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Yes, these are provided, and are included in the price. You can obtain the WLAN log-in details upon arrival.


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Yes, hand towels and bed linen are supplied. In case you stay is longer than 7 days, towels and bed linen will be changed and the whole apartment cleaned one week after your arrival.
 


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Yes, in Austria we are very fortunate to have pristine quality ground water. And it is just as clean and pure when it is piped to the end consumer and into our apartments.

 


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A bathtub, vanity, mirror and hair dryer are on site for you. Please take your favourite soaps and shampoos with you, as we do not provide them.


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If you need a cot or a child chair, please write us a short mail. We will then make sure that everything will be provided in your apartment upon arrival.
 


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supermarket:
            
Merkur:
Landstrasser Hauptstraße 111  / distance: 200m
opening hours: Mo-Fr 07:40am – 08:00pm / Sa 07:40am – 06:00pm
After leaving the Aldano please turn left and follow the street until the neyt junction, then turn right.
 
Eurospar:     
Erdbergstraße 52-60 / distande: 350m
opening hours: Mo-Fr 07:40am – 08:00pm / Sa 07:40am – 06:00pm
After leaving the Aldano please turn right.  Follow the street until you reach Erdbergstraße, then turn left.
 
Interspar:     
Landstrasser Hauptstraße 1b / distance: 1.000m / U2 - two stations in direction center
opening hours: Mo-Su 06:00 am – 11:00pm
After leaving the Aldano please turn left. Follow the street until the neyt junction, then turn right.
 
 
 
shopping center:
 
Galleria:
Landstrasser Hauptstraße 99-101 / distance: 500m
opening hours: Mo-Fr 09:00am – 07:00pm / Sa 09:00am – 06:00pm
After leaving the Aldano please turn left and follow the street until the neyt junction, then turn right.
 
 
Wien Mitte The Mall:     
Landstrasser Hauptstraße 1b / distance: 1000m / U2 – two stations in direction center
opening hours: Mo-We 09:00am – 08:00pm/ Th – Fr 09:00am – 09:00pm / Sa 09:00am – 06:00pm
After leaving the Aldano please turn left. Follow the street until the neyt junction, then turn right.
            

 


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The building is located right in the centre of the 3rd District, in a very good residential area in the heart of Vienna. The local infrastructure and public transport connections are excellent: 

  • The U3 “Kardinal-Nagl-Platz” U-Bahn station is about 5 minutes away on foot.
  • The 74A and 77A bus lines are about 2 minutes away on foot. 
  • You’ll need about 8 minutes to get to the city centre (Stephansplatz)
  • Vienna Airport (Schwechat): you’ll need about 25 minutes to get there by car, or about 45 minutes with public transport

 


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breakfast
 
Aida: 
Landstrasser Hauptstraße 116 / distance: 100m
opening hours: Mo-Sa 08:00am – 08:00pm / So 09:00am – 07:00pm
After leaving the Aldano please turn left. Follow the street to the next junction.
 
 
lunch and dinner
 
Lubin Croation Seafood Restaurant:
Hainburgerstraße 48 / distance: 300m
opening hours: Mo-Sun 11.15am – 03.00pm and 05.30pm – 00.00 midnight
After leaving the Aldano please turn right. Follow the street to the next junction and then turn right again.     

Modena Pizzeria:        
Landstrasser Hauptstraße 116 / distance: 100m
opening hours: Tue - Sun 11:00am – 10:00pm
After leaving the Aldano please turn left. Follow the street to the next junction and then turn left again.     
 
Irodion Greek Specialities:
Landstrasser Hauptstraße 71 / distance: 600m
opening hours: Mo-Sun 11:30am – 00:00midnight
After leaving the Aldano please turn left. Follow the street to the next junction and then turn right again.     
            
 
Ice cream 

Bortolotti:
Baumgasse 1 / distance: 100m
opening hours.: Mo-Sun 10:00am – 11:00pm
After leaving the Aldano please turn left. Follow the street to the next junction and then turn left again.   
 
 
 
 


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farmacy:    
Landstrasser Hauptstraße 130 / distance: 300m
opening hours: Mo-Fr 08:00am – 06:00pm /  Sa 08:00am– 12:00noon
After leaving the Aldano please turn left. Follow the street to the next junction and then turn left.


taxi stand:  
Landstrasser Hauptstraße 99 / distance: 500m
After leaving the Aldano please turn left. Follow the street to the next junction and then turn right.
 


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Opening hours: Mon - Fri 05:00am - 00:30am / Sat - Sun continuous

Vienna has an extensive underground network. The next stop is the U3 at Kardinal Nagl Platz- when leaving the Aldano, turn right and follow the road to the next intersection. Turn right again and in 400m you have arrived at the subway station. Tickets for single or daily tickets are available from a vending machine in the station. Two stops further you are at the subway intersection Wien Mitte and two stops further you are in the center of Vienna at Stephansplatz.
 


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fire department            122
police                                  133
abulance                           144
emergency doctor      141
 


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Yes, we have a reception desk, because we think it is very important to maintain personal contact with our guests. It is open from 9:00 am - 12:00 noon, Monday to Friday.

 


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Check-in is available from 2:00 pm daily.
Check-out must be completed by 11:00 am at the latest.


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We operate a Self Check-In. Following your booking, you will receive a email from us, containing the check-in information. You will be given a code to enter the building, and access to a key safe containing the key cards for your apartment. Please ensure you have these documents ready to hand on your arrival.

 


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At Check-out simply place the key cards in the designated check-out box in the entrance hall. You will be given the necessary information upon your arrival.

 


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No, unfortunately we do not provide private parking spaces.

Public parking spaces:
In the majority of districts in Vienna, there are short-term parking zones available from 9:00 am to 10:00 pm, Monday to Friday. Parking tickets are available from “Tabak-Trafik” (tobacconists) outlets. However, parking tickets can only ever be displayed in the car for up to two hours. Parking is free on Saturdays, Sundays and public holidays!

Parking in the Galeria shopping centre:
We advise our guests to park in the multi-storey Galeria car-park. 
Address: Landstraße Hauptstraße 99, approx. 300 m distant. It costs € 15.00 to park for 24 hours.
Warning: The parking garage is closed on Sundays and public holidays!

Park & Ride U3 Erdberg:
There is a Park&Ride facility located just two U-Bahn stations away, at the U3 "Erdberg” station. You can park there 24 hours a day. The exact address is: 1030 Vienna, Franzosengraben 2. There is a list of parking charges for this facility:  Day ticket (24 hours) €3.60 


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the adress is: Apostelgasse 33, 1030 Vienna

Arrival from the airport:
From the airport you can take the city train to Wien-Mitte. There, take the subway U3 direction Simmering and drive to the station Kardinal Nagl Platz. From there, walk down the Hainburger Straße for about 100m in the direction of City, until the Apostelgasse. Here you turn left and walk another 50m up to us. Welcome to the Aldano!

Arrival from Vienna Central Station:
It takes about 30 minutes to walk from the main train station to Aldano. You can also take the underground U4 to Wien-Mitte, and from there continue to the U3 in the direction of Simmering to Kardinal Nagl Platz. From there, walk down Hainburger Straße for about 100m in the direction of City until you reach Apostelgasse. Here you turn left and walk another 50m up to us. Welcome to the Aldano!

Arrival from bus station Erdberg:
From here take the subway U3 direction Zentrum to the station Kardinal Nagl Platz. From there, take the Hainburger Straße for about 100m in the direction of City, until the Apostelgasse. Here you turn left and walk another 50m up to us. Welcome to the Aldano!


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If you have any questions, you can of course go to our reception at any time. If the reception desk is not staffed, or you need information quickly, you can call us any time between 08:00 am and 6:00 pm.


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In the event of an emergency you can of course call us at any time day or night using the following mobile telephone number: +43 664 38 28 154. Please note that outside of business hours, this number should only be used in the event of a genuine emergency. Misuse of this service will incur a charge.

 


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You can of course bring pets with you. Please indicate this when making your booking. 
A fee of €10 per day will be charged.
 


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No, unfortunately we are unable to offer breakfast. However, every one of our apartments comes with its own kitchen, so you can freshly prepare breakfast with your favourite foods. Or why not visit one of the nearby cafés or patisseries, and enjoy breakfast served with Viennese charm.
 


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Washing machine and dryers are located centrally, available for you to use at any time. This service is included in the apartment price. Washing tablets can be purchased in the supermarket. Every apartment contains an iron and ironing board.


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Yes, you can store your baggage in a lockable box if you arrive early, or for the time after your Check-out! Please tell us if you need this service, so that we can have a key ready for you. No liability is accepted, however.


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This depends on whether you have booked directly with us, or via an online booking platform. If a booking was made via an online booking platform, the change must also be made there. In the case of bookings made directly with Aldano Apartments, please contact us by phone or by email.


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Unless otherwise agreed in your booking, cancellations may be made up to 14 days prior to your date of arrival, free of charge. Cancellations made after that time, or no-shows, will be charged at the full amount.

 


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